A full refund for step machine
John bought a 'Twist n Shape' stepper for 90 from Vector Direct, but a year later one of the hydraulic pistons developed a leak.
The firm replaced it, but six months later the same fault occurred. Vector Direct arranged another replacement, but when it developed a crack two months later the company put its foot down. John, of Warren Lane, Chapeltown, Sheffield, said: "I was informed there was nothing they could do on this occasion, either from a replacement or refund point of view, as the item was over the 12-month warranty period."
Advertisement
Hide AdAdvertisement
Hide AdJohn wondered where he stood with the Sale of Goods Act. The act states goods should last for a reasonable period, which can be up to seven years.
DAN McBride, Vector Direct manager, agreed to make a full refund after Action Desk reminded him of the Act.
He said: "We've never had a situation like this, nothing has ever come back faulty after the 12-month warranty period."
Click here to return to main news index.
What do you think? Add your comment below.